Privacy Policy

Personal Information

We collect information that you provide directly to us when creating an account, using our services, or communicating with us. This includes your name, email address, phone number, company information, and any financial data you choose to upload for analysis.

• Contact information including name, email, and phone number
• Professional information such as job title and company details
• Financial statements and related documents you upload
• Payment information when you subscribe to our services
• Communication preferences and customer service interactions

Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage patterns. This helps us improve our services and provide better user experiences.

• IP address and geographic location
• Browser type, version, and operating system
• Pages visited and time spent on our platform
• Referring websites and search terms used
• Device identifiers and mobile network information

Service Provision

Your information enables us to deliver our financial statement analysis services effectively. We use your data to process your requests, generate reports, and provide insights based on the financial information you share with us.

Communication and Support

We use your contact information to send service updates, respond to your inquiries, and provide customer support. You can control the types of communications you receive through your account settings.

Platform Improvement

Anonymous usage data helps us understand how our platform is used and identify areas for improvement. This information is aggregated and cannot be used to identify individual users.

Security Measures

We implement industry-standard security measures to protect your information. Our platform uses encryption for data transmission and storage, regular security audits, and access controls to ensure your data remains secure.

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive financial information
• Regular security assessments and penetration testing
• Multi-factor authentication for account access
• Limited access to personal data on a need-to-know basis

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Financial documents are typically retained for the duration of your account plus an additional period as required by applicable regulations.

Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings. If you need assistance, you can contact our support team for help with managing your data.

Data Portability

You can request a copy of your personal data in a structured, commonly used format. This includes your account information, uploaded documents, and analysis reports generated through our platform.

Account Deletion

You may request deletion of your account and associated data at any time. We will process your request within 30 days, subject to any legal obligations that require us to retain certain information.

Third-Party Services

We work with trusted third-party service providers to deliver our services effectively. These partners may process your information on our behalf but are contractually obligated to protect your data and use it only for specified purposes.

• Cloud hosting providers for secure data storage
• Payment processors for subscription management
• Email service providers for communications
• Analytics providers for platform improvement

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, government investigations, or regulatory requests. We will notify you of such disclosures when legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide notice of such transfers and any changes to how your information is handled.

While our primary operations are based in Malaysia, we may transfer your information to other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

When transferring data internationally, we use standard contractual clauses approved by relevant data protection authorities and ensure that recipient countries provide adequate protection for your personal information.

Cookie Usage

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, maintain your login session, and understand how you use our services.

• Essential cookies for platform functionality
• Preference cookies to remember your settings
• Analytics cookies to understand usage patterns
• Marketing cookies for relevant communications

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

Our services are designed for business and professional use and are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to remove such information from our systems.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or by posting a notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date of the last update is indicated at the top of this policy.